At GRATO, we consider the management of quality in the design, production, and sale of wood coverings for floors, walls, and ceilings—both interior and exterior, in multilayer and solid formats—the cornerstone for offering the best products to our customers. Additionally, we now include new materials for the commercialization of plastic and ceramic coverings (SURFACES) for both interior and exterior use.
This culture of customer service and quality sets GRATO apart from any other manufacturer of parquet and distributor of coverings. Our policy of continuous improvement is the reference framework that each member of the company must constantly keep in mind to foster stable and long-lasting relationships with current clients and to access new markets.
At GRATO, we establish effective communication channels with clients to enhance integration with them, adapting to their needs and expectations while providing the best products and services and understanding their satisfaction levels.
At GRATO, we are committed to meeting all applicable requirements, both legal and those agreed upon with our stakeholders.
At GRATO, we believe that by demanding the best of ourselves and committing to the environment around us, we will achieve the satisfaction of our customers.
This quality policy aligns with GRATO's purpose and adapts to the context and strategic direction, which is defined and reviewed periodically. It also provides a reference framework for setting quality objectives.
The policy is communicated to all personnel at the facility and is available to all interested parties who may find it relevant.